Read How To P!ss Off The Customers by Rohvannyn Shaw Online

how-to-p-ss-off-the-customers

"How to P!iss off the customers" is a light hearted book of "advice" for anyone who works in customer service, from reps to supervisors. The author has more than ten years customer service in the field and has seen it all, in both tech support and pharmacy settings.This book will show you the finer points of poor communication, rudeness on the phone, how to hang up on some"How to P!iss off the customers" is a light hearted book of "advice" for anyone who works in customer service, from reps to supervisors. The author has more than ten years customer service in the field and has seen it all, in both tech support and pharmacy settings.This book will show you the finer points of poor communication, rudeness on the phone, how to hang up on someone without being caught, how to ruin a meeting, and how to mispronounce a wide range of medications and technical terms.Let the crazy characters of PegCo demonstrate how to win the Worst Employee of the Year Award, all without getting fired!...

Title : How To P!ss Off The Customers
Author :
Rating :
ISBN : 9781539312826
Format Type : Paperback
Number of Pages : 281 Pages
Status : Available For Download
Last checked : 21 Minutes ago!

How To P!ss Off The Customers Reviews

  • Sam (Rescue Dog Mom, Writer, Hugger)
    2018-12-07 07:50

    Freaking hilarious! Most of the time while reading this book, I laughed so hard, I had tears coming out of my eyes and my e-reader went into sleep mode. I have also worked in customer service and found my head hitting the desk after many phone calls. There are many jobs where dealing with the public makes you shake your head. I like how this author thought to write a book.

  • Rohvannyn Shaw
    2018-11-26 03:30

    It sounds funny to say this but I make myself laugh every time I read this book - and I wrote the darn thing. It has the interesting quality of still being able to surprise me. I think it's the illustrations that do it - they just remind me so much of the funny aspects of my job. I gave it a less than perfect score because I always think I can improve my books, but I really enjoyed writing this.

  • D.L. LeBlanc
    2018-12-06 08:40

    Short but fun read. I've worked in the service industry for years so I know all about the stupidity featured in this book.